Information and inquiry privacy
Privacy Policy
This policy explains how NOVEL WELDER handles information submitted through this website, including project inquiries and direct correspondence.
Information we collect
We may collect your name, business email, phone or WhatsApp number, company, country or region, product requirement, project message and technical files you choose to provide.
How we use information
We use submitted information to review your application, prepare a response or quotation, coordinate technical discussions, protect the form from abuse and maintain necessary business records.
How information is handled
Inquiry details may be delivered through our website hosting and email service providers. We do not sell personal information. Access is limited to people and service providers who need it for inquiry review and follow-up.
Retention and security
Information is kept only as long as reasonably necessary for the inquiry, related business records, security and legal obligations. We use practical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask us to correct or delete information you submitted, subject to applicable record-keeping obligations. You may also contact us before submitting technical or commercially sensitive material.
International contact
Because our website serves international buyers, inquiry information may be processed in China and by service providers in other locations. Submit only information you are authorized and comfortable to share.
Policy updates
We may update this policy when our website, inquiry process or legal obligations change. The current version will be published on this page.